t09n.com
Privacy Policy
1. Introduction
Welcome to t09n.com ("t09n," "we," "us," or "our"), a translation technology platform operated by LOCALIZATION LOUNGE. We are committed to protecting your privacy and handling your personal information transparently and responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your data. By accessing or using the t09n platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Summary: We collect only the data necessary to provide and improve our translation services. We do not sell your personal data. You have the right to access, correct, and delete your information.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Name, email address, password (stored as a cryptographic hash), and optional profile information such as your language pairs and professional role.
- Billing Information: Payment card details are processed securely by our payment processor; we store only the last four digits of your card, billing name, and billing address for invoice purposes.
- Translation Content: Documents, text segments, translation memories, glossaries, and other content you upload or create within the platform.
- Support Communications: Messages, emails, and attachments you send to our support team.
- Waitlist & Marketing Forms: Email address and any optional information you submit through waitlist or contact forms.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, button clicks, and workflow patterns within the platform.
- Device & Browser Information: IP address, browser type and version, operating system, screen resolution, language settings, and referring URL.
- Cookies & Tracking Technologies: Session cookies, preference cookies, and analytics identifiers as described in Section 8.
- Log Data: Server logs including timestamps, API calls, error logs, and security events.
2.3 Information from Third Parties
- Single Sign-On (SSO): If you register or log in using Google, Microsoft, or another SSO provider, we receive your name, email address, and profile picture from that provider.
- Payment Processors: We receive transaction status and anonymised fraud signals from our payment processors.
- Analytics Providers: Aggregated, anonymised usage data from analytics platforms.
3. How We Use Your Information
3.1 Providing and Improving the Service
- Creating, maintaining, and personalising your account
- Processing your translation jobs and storing your translation memories and glossaries
- Providing customer support and responding to your inquiries
- Improving platform performance, reliability, and features
- Developing new language pairs and translation quality improvements
3.2 Billing and Payments
- Processing subscription fees, pay-as-you-go charges, and overages
- Sending invoices, receipts, and billing notifications
- Preventing fraudulent transactions and unauthorised account access
3.3 Communications
- Sending transactional emails (account verification, password reset, billing receipts)
- Notifying you of important service changes, security alerts, and policy updates
- With your consent, sending product updates, new feature announcements, and promotional content
3.4 Security and Legal Compliance
- Detecting, preventing, and investigating fraud, abuse, and violations of our Terms of Service
- Complying with applicable laws, legal processes, and regulatory requirements
- Enforcing our Terms of Service and Acceptable Use Policy
- Protecting the rights, property, and safety of t09n, our users, and the public
3.5 Analytics and Research
We analyse aggregated, anonymised usage data to understand how the platform is used, identify usability improvements, and measure the effectiveness of features. This analysis does not involve identifying individual users.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.
4.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the platform, including cloud hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. All service providers are bound by data processing agreements and may only use your data to provide services to us.
4.2 Legal Requirements
We may disclose your information when required by applicable law, court order, government request, or regulatory authority. We will notify you of such requests where legally permitted to do so.
4.3 Business Transfers
If t09n or LOCALIZATION LOUNGE is involved in a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the successor entity. We will provide notice of any such transfer and you will have the option to delete your account before any transfer takes effect.
4.4 With Your Consent
We may share your information with third parties for purposes not described in this policy where you have given us explicit consent to do so.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS 1.3.
- Encryption at Rest: All stored data, including translation content, is encrypted at rest using AES-256 encryption.
- Password Security: Passwords are hashed using bcrypt with a per-user salt and are never stored in plaintext.
- Access Controls: We enforce role-based access controls, two-factor authentication options, and regular access reviews for all staff with system access.
- Security Audits: We conduct regular security assessments and promptly remediate identified vulnerabilities.
6. Data Retention
- Active Accounts: We retain your account data and translation assets for as long as your account remains active.
- Deleted Accounts: When you delete your account, we delete or anonymise your personal information within 30 days, except where required by law.
- Billing Records: Financial transaction records are retained for 7 years as required by Indian tax and accounting regulations.
- Log Data: Server and security logs are retained for 90 days.
- Support Tickets: Support communications are retained for 2 years.
7. Your Privacy Rights
7.1 Right of Access
You have the right to request a copy of the personal information we hold about you.
7.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information. Most account data can be updated directly through your account settings.
7.3 Right to Erasure
You have the right to request that we delete your personal information, subject to certain exceptions where retention is required by law.
7.4 Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format. Your translation memories can be exported in TMX format and glossaries in CSV format through your account dashboard.
7.5 Right to Object
You have the right to object to certain types of processing, including direct marketing communications.
7.6 How to Exercise Your Rights
Contact us at [email protected] or [email protected]. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the platform and understand usage. You can manage cookie preferences through your browser settings.
| Cookie Type | Purpose | Duration | Can be Disabled? |
|---|---|---|---|
| Essential | Session management, authentication, CSRF protection | Session / 30 days | No — required for the platform to function |
| Preference | Remembering language settings, UI preferences | 1 year | Yes — may affect user experience |
| Analytics | Understanding how users navigate the platform | 2 years | Yes — via cookie preferences |
| Marketing | Measuring effectiveness of marketing campaigns | 90 days | Yes — via cookie preferences or opt-out |
9. Third-Party Links
The t09n platform may contain links to third-party websites. This Privacy Policy applies only to t09n.com. We are not responsible for the privacy practices of third-party websites.
10. Children's Privacy
t09n is a professional platform intended for users aged 18 and older. We do not knowingly collect personal information from children under the age of 13. Contact us at [email protected] if you believe we may have collected information from a child.
11. International Data Transfers
t09n is operated primarily from India. If you access our services from outside India, your personal information may be transferred to India and other countries where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.
12. California Privacy Rights (CCPA)
- Right to Know: You may request disclosure of personal information collected about you in the past 12 months.
- Right to Delete: You may request deletion of personal information we have collected.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Do Not Sell My Personal Information: We do not sell personal information.
Contact us at [email protected] to exercise your CCPA rights.
13. European Privacy Rights (GDPR)
If you are located in the EEA or UK, the GDPR provides you with specific rights. Our lawful bases for processing include contractual necessity, legitimate interests, legal obligation, and consent. Our Data Protection Officer can be contacted at [email protected].
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a new "Last Updated" date, send email notification, and display an in-platform notice for 30 days.
15. Contact Us
Company: LOCALIZATION LOUNGE
Platform: t09n.com
General Privacy Inquiries: [email protected]
Data Protection Officer: [email protected]
Customer Support: [email protected]
16. Your Consent
By creating an account on t09n.com and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. To withdraw consent, please contact us at [email protected].